To secure your reservation:
To secure your reservation, you must inform GoldenDesertTours.com of your request. A company representative will contact you to explain and finalize your request and then send the itinerary for final confirmation. You must confirm all details and pay the entry fee to the Tour2Egypt.com agency by transfer or credit/debit card (Visa or MasterCard).
Changes made by the traveler:
Any changes made to the original booking will be subject to availability. Administrative fees will not apply except for airline tickets if the full payment has already been completed and the voucher is issued.
Payment and Booking Policy:
We offer an entry fee of just 20% to guarantee your reservation, including hotel, cabin, domestic flights, and other relevant services. The rest of the amount can be paid up to two days before you arrive at the final destination or in cash upon arrival at your leading tour. Your reservation will be a risk-free investment.
Payment via credit card:
For payments via credit card, according to the regulations of our bank, a document is required to allow the deduction of the amount on your credit card by our finance department, see:
- A signed authorization letter to GoldenDesertTours.com allows you to withdraw the required amount from your credit card. The signature must match what appears on your credit card and passport.
- This document must be emailed to GoldenDesertTours.com or delivered to our representative upon arrival at the airport. Otherwise, we will not be able to proceed with your request.
Cancellation Policy (Not included for high season):
Cancellation requests must be sent by fax or email to provide the company with written confirmation that your reservation must be canceled.
If you decide to cancel your trip, the following rate table will apply:
- From the booking date up to 61 days before your arrival, 10% of the tour price will be charged.
- Between 60 and 31 days before your arrival date, 25% of the tour price will be charged.
- Between 30 and 15 days before your arrival date, 50% of the tour price will be charged.
- Between 14 and 1 day before your arrival date, 100% of the tour price will be charged.
Also, airlines charge domestic and international flight fees subject to the airline’s terms and conditions at the time of booking.
Circumstances of force majeure:
GoldenDesertTours.com offers a flexible range of cancellation policies if the government or airline issues any notice from the country of departure or final destination. If this happens, we will refund the amount paid for the tour package, or, in some cases, your payment will be available as a voucher that can be used in any of the locations where we operate. You can use the coupon on any reservation made within 12 months, and reservations will be adjusted to reflect these travel credits automatically. According to the airline’s cancellation policy, only flight cancellation fees will be charged, and bank surcharges will be applied to the deposit amount paid.
At GoldenDesertTours.com, we prioritize your well-being and safety, so we have adapted our cancellation policy to reflect our values.
Cancellation Policy for Christmas, New Year, and Easter:
If you decide to cancel your trip, the following rate table will apply:
- From the booking date up to 61 days before your arrival, 25% of the tour price will be charged.
- Between 60 and 31 days before your arrival date, 50% of the tour price will be charged.
- Between 30 and 15 days before your arrival date, 75% of the tour price will be charged.
- Between 14 and 1 day before your arrival date, 100% of the tour price will be charged.
Also, airlines charge domestic and international flight fees subject to the airline’s terms and conditions at the time of booking.
Refund:
A refund is usually made to the same account using the same payment method used at purchase. No refund is possible in the event of the customer’s absence with a reservation already made. Refunds are made only by the customer’s payment method at the booking time.
Accommodation / Lodging:
Unless otherwise stated, prices are based on two people sharing a double room, and rooms for individual occupants are available for an additional fee. Hotels are named as an indication of the quality, and spaces can be booked at other establishments of equal or similar quality. Published prices include tariffs and additional costs at publication and are subject to change without notice.
Domestic flights:
We quote the approximate value of flights with approximate times. Flight requests with specific schedules or reservation changes may change the package price.
Responsibility:
The company acts only as an agent for travelers, whether by rail, boat, aircraft, or any other means of transport. It does not assume responsibility for injuries, illnesses, damages, losses, accidents, delays, or irregularities toward the individual or property resulting directly or indirectly from any of the following causes: weather, acts of God, events of force majeure, acts of the government or other authorities, wars, civil unrest, labor disputes, riots, thefts, mechanical breakdowns, quarantines or legal actions, delays, cancellations or changes made by any hotel, carrier or restaurant. No liability is accepted for any additional expenses.
Special requests:
Customers must inform the agency when booking if they have any special requests. The agency and its suppliers will try to satisfy such demands, but as these are not part of the contract, the company will not guarantee to fulfil these orders, including pre-reserved seats. Suppose the agency confirms that a particular order has been considered or passed on to the supplier or refers to it on the confirmation invoice or elsewhere. In that case, this is not a guarantee to fulfill it. The customer will not be specifically notified if a special request cannot be fulfilled. The agency does not accept reservations subject to the fulfillment of any special request.
Children Policy, child sharing a room with parents:
– Policy 1: for Nile Cruises packages and hotels
- Under two years old: free
- Under six years old: 25% discount on the total price of the tour.
- Under 12 years old: 50% discount on the total price of the tour.
All children over 12 are considered adults.
If your tours include domestic flights or ferries, an extra fee will apply for each child
– Policy 2: for tours and shore excursions
- Under six years old: free
- Under 12 years old: 50% discount on the total price of the tour.
All children over 12 are considered adults.
An extra fee for each child will apply if your tours include domestic flights or a ferry.
Tipping is a way of expressing satisfaction with the team’s exemplary services, which they will highly appreciate. You can tip as you wish, and remember that tipping is not mandatory.
Complaints:
Suppose you have any complaints at your destination, notify the company (GoldenDesertTours.com) immediately, as most problems can be resolved quickly. If you think your problem still exists, call the customer service manager. If you are dissatisfied with the service when you return home, send your complaint to Customer Service.
General terms of use:
- Any dispute or claim arising out of or related to this website will be governed and interpreted by the laws of the Arab Republic of Egypt.
- The Arab Republic of Egypt is our country of residence.
- Minors under 18 are prohibited from registering as website users and cannot transact or use the website.
- If you pay for our products or services on our website, the details you must submit will be provided directly to our payment provider over a secure connection.
- The cardholder must keep a copy of the transaction records and the merchant’s policies and rules.
- We accept online payments using Visa / MasterCard credit/debit cards in AED, USD, EUR, and GBP.
Contract acceptance:
The contract consists of accepting the customer’s reservation with the company. The deposit payment via bank transfer or credit card indicates that the customer has read and accepted all terms and conditions and agrees to comply with them.
Black Friday offers:
Black Friday will be revealed on November 29 by email and on our website. Offers are only valid for new bookings made during the Black Friday campaign. Our Black Friday offers can be applied to occasional packages or seasonal holidays, and exclusions may apply.
